ScreenConnect black screen issue on macOS

Hello Support Team,

I provide users with IT support, we have an issue with one of the MacOS, we try to connect to the laptop using ScreenConnect but have a black screen.

In settings, we approved privacy settings for this app and share screen but still faced with the same issue.

Regards,

Dmytro

[Edited by Moderator]

MacBook Air (M1, 2020)

Posted on Jan 21, 2025 08:59 PM

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1 reply

Jan 21, 2025 09:02 PM in response to DmytroTernovyk

UPD: MacBook Air (M1, 2020 р.)

Service tag: C02JDMTKQ6L4

MacOS version: Ventura 13.0.1

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ScreenConnect black screen issue on macOS