Mac Mini M2 restarts while operating a broadcast streaming service with Dante Virtual Soundcard and Pro Tools

What has been tested so far:


  • Tested in a different Mac Mini M2 that also restarted.
  • Took the computer to Apple's Genius Bar, which did not "find" any problems and only rebooted the OS.
  • Tested Ableton's Live instead of Pro Tools. Also restarted.
  • We use an AVID S3 controller with Pro Tools. We took it out of the system and nothing changed.
  • Updated and reinstalled all plugins, softwares and possible versions of everything.


  • Interesting observations:

Our Dante ecosystem contains three devices in a dante-configured cisco switch. The computer, a Focusrite Rednet and a SSL L200 console. Last week, we left the computer turned on for the whole week and the only day that it restarted was when we had the audio console turned on.


Can anyone help?

Mac mini, macOS 14.7

Posted on Jan 20, 2025 04:36 PM

Reply
3 replies

Jan 21, 2025 01:32 AM in response to NovaIgreja_Audio

That’s not what you paid for - a self-serving internal discussion “proving their software is functioning properly.”


Tell them to get their heads out of the sand and get their product to work properly whatever it takes, or refund your money. Also please say hcsitas got a good laugh 😂 from their nothingburger response and thanks them for it.


All the best!

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Mac Mini M2 restarts while operating a broadcast streaming service with Dante Virtual Soundcard and Pro Tools

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