Unauthorized $44.99 charge for non-refundable Instagram test subscription

Hi, On January 3rd, I took a test on Instagram through an application called CEREBRUM IQ CA, which stated that I needed to pay $1.99 to view my results. I made the payment, but shortly after, $44.99 was automatically deducted from my account for a subscription I never activated. I immediately contacted their support team to cancel the subscription and requested a refund, explaining that I did not authorize this charge. However, they responded that the payment was non-refundable. I also reached out to my bank, but they said there was nothing they could do.

I am confident that this program is a scam, as I never agreed to the subscription or additional charges.


[Re-Titled by Moderator]

Posted on Jan 14, 2025 1:56 PM

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Posted on Jan 19, 2025 6:57 AM

If you were charged via apple you should be able to get a refund. If you go to https://reportaproblem.apple.com/ and select request a refund, you should able to get your money back. You get a drop-down menu of reasons in which you can select ‘I did not mean to buy this’ but I have ALWAYS gotten my money back with the ‘Right of Withdrawal’ clause since it is a law. But I cannot speak to wether this is valid in other countries too…

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Question marked as Top-ranking reply

Jan 19, 2025 6:57 AM in response to niloofar210

If you were charged via apple you should be able to get a refund. If you go to https://reportaproblem.apple.com/ and select request a refund, you should able to get your money back. You get a drop-down menu of reasons in which you can select ‘I did not mean to buy this’ but I have ALWAYS gotten my money back with the ‘Right of Withdrawal’ clause since it is a law. But I cannot speak to wether this is valid in other countries too…

Jan 19, 2025 6:50 AM in response to muguy

This not an Apple charge, this is a scam from a fake company using social media and pretending to be another legitimate company. The same thing happened recently to me. Somehow they have my Apple Pay information and are taking unauthorized payments. The legitimate company's "contact us" link doesn't work and no help from Apple so far. Will try calling the legitimate company on the next business day, hoping a refund and solution can be found.

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Unauthorized $44.99 charge for non-refundable Instagram test subscription

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