iPhone 13 no longer able to print

I used to be able to print to my HP printer from my iPhone 13, the iPhone no longer is able to send message to the printer. I have updated all software, turned off printer, turned off iPhone, the printer is connected and online via WiFi and iPhone is on the same WiFi and connected. The iPhone can locate the HP printer but can’t send message to print and advise HP printer is off line, when it is connected. I can print the same document from my laptop. So the printer is working ok and connected

iPhone 13, iOS 18

Posted on Jan 14, 2025 10:30 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2025 04:09 PM

You did not mention turning the Wi-Fi router off. A full power-cycle sequence may be worth testing:

  • Power off the Wi-Fi router, the printer, the iPhone, and all other devices/computers.
  • Wait two to three minutes.
  • Power on the router.
  • Wait two to three minutes.
  • Power on the printer.
  • Wait a minute or two.
  • Power on the iPhone and all other devices/computers.
4 replies
Question marked as Top-ranking reply

Jan 14, 2025 04:09 PM in response to enid22

You did not mention turning the Wi-Fi router off. A full power-cycle sequence may be worth testing:

  • Power off the Wi-Fi router, the printer, the iPhone, and all other devices/computers.
  • Wait two to three minutes.
  • Power on the router.
  • Wait two to three minutes.
  • Power on the printer.
  • Wait a minute or two.
  • Power on the iPhone and all other devices/computers.

Jan 14, 2025 04:25 PM in response to enid22

"iPhone 13 no longer able to print: [...]The iPhone can locate the HP printer but can’t send message to print and advise HP printer is off line, when it is connected. I can print the same document from my laptop. So the printer is working ok and connected"

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Update the Firmware on the Printer:

Did you update the firmware on the printer? If there a screen on the printer, see if you can update the firmware on it. Being on a network, it would do so, as long as it has access to the internet. Likely, it would be a gear icon you would tap to get into the settings menu. See if you can update from there.

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iPhone 13 no longer able to print

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