How do I get rid of activation lock on my iPad but I don't have access to the Apple ID that was used for it?

I have an iPad that was given to me and hasn't been used in a while, so it has activation lock. So I went to TRY and recover the account that was used to sign in but when I tried, it said "account disabled." It told me to enter an email that was linked to that apple ID, but the problem is I had no other email linked to it. So now I'm stuck on the activation lock screen. I tried to find the webpage where you could ask Apple support to help you remove the activation lock, but I couldn't find it. So now I'm not even sure if the apple store near me could help. So basically, My iPad is stuck in activation lock, I can't get the old apple id back because it's really old, and I have no way to bypass the activation lock. And even if apple could help me with it, I would need to prove ownership. But I have no absolute idea where the receipt is, or any type of proof to show since it's been recently passed to me.

Posted on Jan 12, 2025 4:03 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2025 4:13 PM

As described, your device is indistinguishable from one that has been dishonestly appropriated.


If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner - or satisfy to Apple's absolute satisfaction that you are the subsequent legal owner - the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


For future reference, here is what Apple suggests when acquiring or purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

2 replies
Question marked as Top-ranking reply

Jan 12, 2025 4:13 PM in response to Shoyozo

As described, your device is indistinguishable from one that has been dishonestly appropriated.


If the iPad disabled or Activation Locked, unless you can independently obtain assistance from the previous owner - or satisfy to Apple's absolute satisfaction that you are the subsequent legal owner - the iPad is (and will remain) useless to you. If you are able to contact the original owner, they will require this information:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as the original sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


For future reference, here is what Apple suggests when acquiring or purchasing a previously used device:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Jan 13, 2025 6:25 AM in response to Shoyozo

Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, or the original receipt from Apple or an Apple approved vendor, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; recycle the device.


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."



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How do I get rid of activation lock on my iPad but I don't have access to the Apple ID that was used for it?

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