Unable to get activation lock disabled on iPad

I changed the Apple ID I was using on my iPad and can no longer access the ID. I factory reset my device and am now running into activation lock. I tried submitting the activation lock removal form but am getting denied. I filled out all of the information and provided the receipt but the are Saying I have not provided enough information. What more do I need?

iPad mini, iOS 9

Posted on Oct 22, 2023 11:27 AM

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sberman

Level 10

271,468 points

Posted on Oct 22, 2023 11:57 AM

See especially the last sentence of the area I highlighted.

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3 replies

Top-ranking reply

sberman

Level 10

271,468 points

Oct 22, 2023 11:57 AM in response to _MattNeedsHelp

See especially the last sentence of the area I highlighted.

Oct 22, 2023 02:34 PM in response to sberman

Thanks for the help, I bought it from Best Buy which does not put the serial number on the receipts, but supposedly best buy support will be able to remove it for me.

sberman

Level 10

271,468 points

Oct 22, 2023 02:48 PM in response to _MattNeedsHelp

Yes, that’s certainly the right approach.

Good luck!

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Unable to get activation lock disabled on iPad