Apple refuses to remove Activation Lock despite proof of purchase

Hi guys. I solely created a new Apple ID just so that I can find help that Apple support is not providing. Please enlighten me as to what this is and what do they want from me? I provided a proof of purchase but they still cannot assist.

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We are unable to complete your request to remove Activation Lock.

We need more information for your case.

Product: iPhone X

Case ID: *********

For us to reconsider your request, please provide all documents you have showing the purchase of the device. Examples include, but are not limited to, sales receipt, invoice, or carrier contract.

If you have no other documents, contact your reseller for proof of ownership. If no other documentation is available, we will be unable to proceed with your request.

Also, please be sure that the Secure Message form is filled out completely.

Please use this link to complete and resubmit your request.

Thank you,

AppleTM and copyright © 2025All Rights Reserved | Privacy Policy | SupportThis message was sent to you from an email address that does not accept incoming messages.

Any replies to this message will not be read. If you have questions, please visit support.apple.com/contact.

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I have gone to the Authorized Apple Reseller where i purchased the device Way Back in 2020 and asked them to locate the invoice that Apple requires. After days of them searching for the old invoice, they finally found it. I submitted request for activation lock removal from apple with the invoice attached (Which they requested), but they do not want to help. They just send a Whats clearly an Automated vague response above. They do not explain the reason behind their refusal to help.

I JUST WANT TO SETUP MY EXCITED SON ON THE IPHONE BUT CLEARLY APPLE COULD NOT BE PHASED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Re-Titled by Moderator]