My iPhone is frozen

During the setup of the new iPhone 16 pro max, the device froze, I rebooted it, after that it began to warm up strongly and show the initial setup screen saver, when trying to swipe to enter the password, it did not allow it to do so. When I tried to restart it again, it displayed a shutdown screen, and after that, the gear was immediately displayed and the start screen was displayed again.

iPhone 14, iOS 18

Posted on Jan 9, 2025 7:50 AM

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Question marked as Top-ranking reply

Posted on Jan 9, 2025 8:13 AM

Try a factory reset of the iPhone:


How to factory reset your iPhone, iPad, or iPod touch - Apple Support


If that fails, then your iPhone may have a hardware problem and should be taken to an Apple Store or authorized Apple service center for evaluation.


Regards.

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My iPhone is frozen

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