An app named Ornament would not let me cancel my subscription and charged me $70 even though I never used the app or signed up for anything. All i did was get the app and their help desk is refusing to give me a refund. I need this money back.
[Re-Titled by Moderator]
The first step is to see if the subscription is managed by Apple. Do you see it here with the option to cancel?
View or cancel app subscriptions on iPhone - Apple Support
If you do not see it there, then the subscription is not managed by Apple and you probably signed up directly with the developer on their website. Simply downloading an app will not automatically start a subscription. The app makes no difference with this subscription and the developer is billing your payment method directly without any involvement from Apple. Please provide more information on the communication and the website as I do not know if it is this one.
If the subscription is managed by Apple, you will see it in the above link to cancel and can also request a refund using the link provided by Carol B.
I looked all over my Apple ID in settings and in subscriptions and everywhere else there was nothing about this app. You have the correct app, but it did not show anywhere that I had subscribed, so they wrongly charged me.
Since you did not find the subscription using the provided link, that means it is not managed by Apple and you signed up for the trial on their website. This bypasses Apple's ability to manage or cancel the subscription. You must know how you arrived on that website and it may have been through a Social Media link or website advertisement. Getting the app is not why your subscription was started and you would have been billed for the trial/subscription with or without the app.
In order to cancel the subscription, you will need to do that on the website where it was started. When going to the webpage, next to the button that says "Try Ornament", there is also one that says "Manage Subscription", and that would be the first place to start. There is also more information on cancelling the subscriptions in their Terms of Service. Additional information includes identifying your subscription type and what to do if you don't know the email address used for the subscription.
https://ornament.health/legals/terms-of-use
All the information is there for you about cancelling the subscription and in addition there is information about the Refund Policy they have. More information about their Refund Policy can be found here:
Have you tried the steps in this Apple Support page?
Request a refund for apps or content that you bought from Apple - Apple Support
Yes, that is the one, can I get a refund?
Unauthorized $70 charge by Ornament app
