I purchased an iPhone and transferred data from my old iPhone. The phone does not go past “hello” . I’ve tried to access through iCloud and iTunes but the device is not recognized. The company require s I erase before returning but I can’t do it because I can’t access the device.
[Re-Titled by Moderator]
iPhone 13, iOS 18
Try erasing it with a computer as outlined in Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
Try erasing it with a computer as outlined in Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
Hi,
You can erase your iphone by restoring it using a computer.
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support (CA)
Alternatively:
If your iPhone won't turn on or is frozen - Apple Support
Let me know if this helps!
My new iPhone is stuck on "Hello" screen after data transfer
