The contents of the iPhone could not be read. Click Restore to restore this iPhone to factory settings.

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josias-r Author

Level 1

5 points

The contents of the iPhone could not be read. Click Restore to restore this iPhone to factory settings.

My iPhone (XS, 16.3.1) cannot be connected to my Macbook. It is an issue of the iPhone, NOT the macbook.

I know this because I have tried many different Macbooks.

I also have tried:

Different cables
Connected the iPhone when it was turned on and unlocked
Disconnected any other devices
Tried with an iPad -> this works
Different USB ports and different Macbook
Reboot my iPhone
Reboot my Macbook
"Trust" the computer on both devices
Checked System Information -> I can see an `iPhone` entry in the Hardware/USB tab
Finder can recognize the phone, just not the details. I can see the iPhone model, the storage, the ios version
Update IOS (I am now on 16.3.1)
Update MacOS (I am now on Ventura 13.0.1)

iPhone XS

Posted on Mar 29, 2023 1:54 AM

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Answer 1

Bryan_K1

Community Specialist

Apr 1, 2023 1:05 PM in response to josias-r

Hello josias-r,

Thanks for reaching out to the Apple Support Communities!

If your Mac doesn't seem to be able to see your iPhone as expected, the steps in here may help with resolving that: If your computer doesn't recognize your iPhone or iPad - Apple Support

If you don't see any improvement after going through those steps, you'll want to reach out to Apple Support to look in to that further and see what options you have.

You can reach out to them here: Get Support

Take care!

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Answer 2

josias-r Author

Level 1

5 points

Apr 2, 2023 1:32 AM in response to Bryan_K1

Thats funny because if you read my list of things I already tried, every item in the list of your link is already in there ;)

Okay I will go ahead and contact support :)

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The contents of the iPhone could not be read. Click Restore to restore this iPhone to factory settings.

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