Brand new iphone 15 wont reboot, force restart, OR enter recovery mode

So i literally just got my Iphone 15 today. When i went to set it up, it asked me if i wanted to upgrade to iOS18.5. I accepted. It took well over an hour, and then it just shut off. When i tried to turn the phone back on, its stuck in this constant reboot loop with the “hello” screen. It wont let me put in my password. Wont let me restart, or force restart. It wont let me do anything. Ive tried plugging it into my computer. It wont let me put it into recover mode. Nothing! So i basically just have to let it be stuck on this glitchy reboot screen until it dies. Is there anything i can do? I feel like im just going to have to take it in to the apple store.

Posted on Dec 30, 2024 06:33 PM

Reply

Similar questions

1 reply

Dec 30, 2024 06:56 PM in response to SarahLouise36

Really confusing.


When i went to set it up, it asked me if i wanted to upgrade to iOS18.5.


iOS 18.5 might be a beta version. The current version of iOS 18 is 18.2. Maybe 18.5 was a typo? If not, something is very strange if you were offered an update that is not available to the public.


Did you purchase the iPhone 15 directly from Apple? If not, where did you purchase the phone?


Sorry for all the questions......there will be more depending on your answers.....but we need to understand what is going on here.





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Brand new iphone 15 wont reboot, force restart, OR enter recovery mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.