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Epson Scan 2 Utility Unable to launch after Nov 24 Update

After the November 2024 system update, the Epson Scan Utility fails to launch properly on macOS. When the application is opened, the scanner settings briefly appear but the window immediately disappears without any error message. Uninstalling and reinstalling the latest drivers and software, restarting the system, and verifying the scanner’s connection do not resolve the issue, even though the device is recognised by the system and the MacOs Image Capture Tool recognises the scanner and works (all be it without the additional functionality).

MacBook Pro 16″, macOS 15.2

Posted on Dec 24, 2024 7:30 AM

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24 replies

Jan 6, 2025 10:23 AM in response to Leon_Yi

First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they provide false security from a privacy standpoint.  Read these two articles: Public VPN's are anything but private and Security Risks: The Dangers of Using Free VPNs (eccu.edu)


Dec 24, 2024 7:59 AM in response to Leon_Yi

If we may ask ?


Exactly what does the user ( you ) believe this Sophos Home AntiVirus Software protecting the computer from ?


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The Operating System resides in a Sealed and Read Only Volume that cannot be opened by the User nor by Third Party Applications.


Security. Built right in


Mac app security enhancements


 The Built in Security  is all that is required to protect the computer.


Protecting against malware in macOS


There is Adware & Malware which will affect the computer and is generally downloaded from “ Shady “ Websites or Developers who Inject this software into the download.


From a well written User Tip from @Kurt Lang


What is malware? - Apple Community


Jan 6, 2025 10:53 AM in response to Lightwind

Just to be sure, check the specifications of the cable router/modem you're using. The setups vary, though getting either without a built-in firewall is now pretty rare.


You may have a combo modem-router, which is what most are. Or, possibly a modem and router separately.


A modem only is just that. It connects you to your cable (or DSL) service and that's it. These devices typically only have two ports. One for the incoming phone line or coax cable, and an Ethernet WAN port to connect the modem to a separate router with an Ethernet cable. Some cable models skip the incoming port entirely and connect to your service via wireless to the nearest cell tower.


The modem may or may not have a built-in firewall, but often not as they expect you will use a router that does have one between you and the outside world. Connecting a modem only directly to your computer works, but if the modem has no firewall of its own, then you have no choice but to turn the OS firewall on.


The above is not as typical. Most services provide the user with a combo unit. The obvious clue it's also a router is they all have at least two Ethernet LAN ports on them to connect your computer and devices to.


You can also normally access the modem or combo unit settings in your browser. Almost all newer devices have built-in web pages for the settings. Somewhere in there you should find a page for the firewall settings, such as this one for a Motorola compatible modem/router you use with Xfinity/Comcast:


Jan 7, 2025 2:03 PM in response to Leon_Yi

That I agree with. Since our router does any firewall activity needed, I've never had any reason to look at the OS firewall to allow certain apps to pass data. But it's very simple…


If the OS firewall isn't already on, enable it. Click the Options button. Click the + button to add any app you want the firewall to ignore.


Dec 24, 2024 7:40 AM in response to Leon_Yi

Resolved: It was the problem was caused by the antivirus software Sophos Home, specifically its ‘Malicious Traffic Detection’ protection. Disabling this feature prevents the scanner settings window from immediately disappearing, allowing the device to be added and configured successfully. However, please note that disabling this protection will cause Sophos to report your machine as vulnerable. You can choose to disable and enable the feature as needed or leave it off if scanning is a priority. The issue has been raised with Sophos for further investigation and resolution.

Jan 6, 2025 8:23 AM in response to Leon_Yi

Well, I don't run any AV software other than what is already in macOS Sequoia 15.2, and I have exactly the same problem where the Epson Scan 2 Utility will try to open/connect to scanner, and will then immediately shut down. The scanner and the Epson Scan 2 Utility were working perfectly before the Nov 2024 macOS update. I've updated to the latest Epson scanner drivers, but this does not help. However, I am still able to print to the Epson printer (Epson ET-3750 printer/scanner) using the Epson Print Utility. Looks like there is something in the latest macOS update that could be causing this problem.

Jan 6, 2025 8:31 AM in response to Leon_Yi

I’m aware that macOS is more secure than windows, but historically has not been entirely immune from viruses.

You can't protect yourself from what doesn't exist. There are no Mac viruses. None. Zero. Zip. Nada. Not unless you're referring to OS 9 and earlier.

Antivirus software adds additional protection and peace of mind.

The only thing AV software does is interfere with the operation of the OS and take money from you for zero return.

Jan 6, 2025 8:35 AM in response to Lightwind

I'm using the latest version of macOS on an M4 Pro mini. I don't normally even look at these included Epson apps since I use SilverFast for all of my scanning. But I did launch both Epson Scan 2, and Epson Scan Utility 2 just to check. They both work without issue.


This was also no issue with an M2 Pro mini I recently replaced that was running the same current version of Sequoia.

Epson Scan 2 Utility Unable to launch after Nov 24 Update

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