Can't find olf backups of Iphone after switching to Apple Devices on PC

I have just installed Apple Devices, at the same time I need to restore my iphone from a backup however when I open Apple Devices on my Win 11 machine, I can't see the old backups as an option under Manage Backups. I can see the backups still exist on the machine when I search for the folders, but I can't access them in Apple Devices to restore from - how do I get this to work?

iPhone 14, iOS 18

Posted on Dec 24, 2024 12:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2024 01:07 AM

Remove the Apple Devices app on the Windows PC, it will work

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't find olf backups of Iphone after switching to Apple Devices on PC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.