Iphone Backup Problems on Mac

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Level 1

9 points

Iphone Backup Problems on Mac

Hello- I have always, and refer to continue backing up my Iphone on my Mac mini rather than iCloud but recently began having trouble. I have a mac Mini running Sequoia 15.2 and Iphone 15 on IOS 18.2. When I am in finder on my Iphone and click Backup (Like I have done for many years) I now get "Cannot backup Iphone because the Iphone backup is corrupt". It says to delete backups, but for some reason it says I have none for this phone and says "last backup: Never" I have read everything I can but can't get it to work and have dug through as much of the Mac as I can looking for a backup folder to see if I can find a corupt backup file, but I can't find one.

The only major change has been updating to Sequoia so I feel like that has something to do with it but not sure. Any guidance is much appreciated. Thanks!

iPhone 15, iOS 18

Posted on Dec 19, 2024 7:20 AM

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Answer 1

Jan 23, 2025 9:11 AM in response to kfp673

Although the corrupt backup doesn't show in your iphone tab, they're still there.

You need to eliminate them (for me, it worked!).

In Finder:

user>library>application support>mobilesync>backup

empty the backup folder, delete it's contents and try a new backup.

hope it helps

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Answer 2

den.thed

Level 10

89,362 points

Dec 19, 2024 7:49 AM in response to kfp673

Plug the iPhone into the Mac.

Open the iPhone in the Finder sidebar.

Select the General tab and click Manage Backups...

Highlight the iPhone backups and then click Delete Backup.

Make sure Backups: is set to "Back up all the data on the iPhone to this Mac"

Then select "Back Up Now" and/or "Sync" at the bottom of the panel to make a new backup.

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Answer 3

kfp673 Author

Level 1

9 points

Dec 19, 2024 9:14 AM in response to den.thed

Thanks for the reply, however I’m past that point. When I click manage backups there are none for this phone. This is the dilemma that I can’t seem to figure out. It’s implying I need to delete a backup but none exist. Thanks

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Answer 4

kfp673 Author

Level 1

9 points

Dec 19, 2024 11:28 AM in response to den.thed

Yes I’ve tried all of this prior to posting. Restart everything does nothing.

Any other thoughts from anyone?

I thought I traced the file/folder properly but if someone can tell me where backups are saved I can look again to ensure there is not some strange backup file saved.

thanks

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Answer 5

den.thed

Level 10

89,362 points

Dec 19, 2024 10:58 AM in response to kfp673

Shut down and restart both the Mac and iPhone, then try again from the beginning.

If that doesn’t help, contact Apple directly at > https://www.apple.com/ to see if they can help.

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Iphone Backup Problems on Mac

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