Face ID issue with Stolen Device Safety on iPhone

My stolen device safety is on and i can’t get it off because it says that it needs my face id but when i show my face it says that you have stolen device safety on so i can’t turn it off.



[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Dec 23, 2024 03:00 PM

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Question marked as Top-ranking reply

Posted on Dec 23, 2024 04:00 PM

Here is a youtube video that might help


https://www.youtube.com/watch?v=2m791GSq5EI

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Face ID issue with Stolen Device Safety on iPhone

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