Missing Apple TV subscription

• For Mac, verify that you are still signed in to the Apple TV app (menu Account). If you got signed out somehow, then you wouldn’t have access to such subscriptions until you sign in again.
• You can go to your subscriptions overview to see your current subscriptions that have trials or billing through Apple. See your subscriptions overview - Apple
• If you (or anyone with access to your devices) canceled the subscription early, then it would expire immediately. A canceled free trial period cannot be reinstated; the remainder is forfeited.
• If you have multiple Apple Accounts (not advised), then know that each subscription through Apple is linked to a particular Apple Account (not to a device per se). Other accounts wouldn’t have access to this (except maybe through Family Sharing).

For inquiry to what happened according to Apple’s administration, please contact Apple Support. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

You can also use the Apple Support app on iPhone or iPad. One of the suggested things after a short description from you, is to offer chat support and/​or phone support.