Apple TV+ subscription missing despite payment being processed
I was billed on april 3 14.94$ but cannot access the service. It says in my account that I don't have a subscription.
[Re-Titled by Moderator]
Windows, Windows 10
Where are you located, as so many countries have some variation of a dollar currency.
Apple TV+ is USD 9.99/m (before taxes, if applicable, may differ by state) in the US. Prices in other countries will be different, and would usually include taxes at the listed price.
Billing to Apple doesn’t necessarily mean having an Apple TV+ subscription. You may have paid for something else, or the billing may have been for someone else, or the billing was not actually to Apple Inc.
When did you start this subscription, and did you do so in the Apple TV app or on Apple’s Apple TV+ website?
Watch in the Apple TV app on these devices - Apple Support
Get help with charges from apple.com/bill - Apple Support
Subscriptions and billing - Official Apple Support
View your purchase history for the App Store and other Apple media services - Apple Support
An Apple TV+ subscription is linked to a specific Apple Account. Using a different account would not validate this subscription (unless organized in Family Sharing).
