I'm suddenly not able to make any in-app purchases. The loading circle appears when I click on the price, but nothing more happens. No problems purchasing anything on iTunes.
I have tried a restart, new payment method, screen time. No help.
Do you guys have any ideas what to do?
iPad, iPadOS 18
I have a 7th gen 32gb and a 9th gen 64 gb. Both updated to 18.2.1 today (1/18), and both have about 50% storage used. I can make in app purchases on my 9th gen but can’t on my 7th gen in the same app.
I have a 7th gen 32gb and a 9th gen 64 gb. Both updated to 18.2.1 today (1/18), and both have about 50% storage used. I can make in app purchases on my 9th gen but can’t on my 7th gen in the same app.
Assuming that your iPad is not centrally managed by an Educational Establishment or Business (as the device may be remotely managed) - if you are experiencing difficulties with adding, updating or removing Apps from your iPad, you’ll need to check your ScreenTime restrictions:
If all settings are as expected, try a forced-restart of your iPad - as this will often clear any post-update software issues:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Unfortunately neither helped.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Again, neither reset worked :(
No idea, what's wrong.
Update: Last night's update to iOS 18.3 solved the problem.
If you have performed a factory restore and have not cleared the problem, you will need to seek assistance directly from Apple Support.
You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:
Unable to make in-app purchases since update 18.2
