Sold an Old iPad Instead of a New One: remote resolution needed

Wrong date of purchase, it was made on February 25th.

I bought my iPad from an official retailer in Dubai Mall with an official receipt. I didn't know that there are different generations of iPad, but I told the seller that I needed an iPad pro with an m2 processor 11 inches. And they brought it to me and sold it at the price of an iPad pro m2 and only today I found out that they sold me two generations older at full price. Even if they don't return my money, I would like some kind of investigation into this matter, what if Apple is not in line and there is frequent fraud on the part of sellers. It is easy to prove this because I have a receipt that they sent me which states the price, date of purchase and serial number (which belongs to a fourth generation tablet that should not have been sold for 2 years already)

I wanted an iPad that would be updated for many years to come, but I received an iPad gen 4th at full price of m2 (Ipad gen 6th) which will soon have to be replaced.

I wrote to the email that I found on the receipt and reported the situation, but so far no one has answered me. I would like someone to conduct some kind of investigation into my situation and, if possible, compensate the cost and perhaps even thank me for pointing out such unscrupulous sellers who are ruining Apple's image.

Now I am in despair and do not know what to do, if there is a possibility to help me contact official Apple support I will be very grateful.

As I said earlier, apple support does not work for me in my country where I live (I can't write in chat or call). That's why I'm looking for opportunities here that maybe someone can help me somehow contact Apple support.

I'm not necessarily looking for help from Apple Support, most likely Apple probably has some special service that maybe deals with such cases, I just can't find it. This was the main reason to write here, maybe someone can help me tell me where I can send all my information so that everything can be checked.

In principle, I'm looking for some ways to show Apple what happened in my case. I'm interested in how exactly they will react and what they will do, because they have absolutely all the available information and they can check and confirm absolutely everything I say. And I would like to get at least some feedback on this case.

Important clarification: I made a mistake in the definitions and this is not retail, but an official Apple store. This is possibly a very important clarification.

I already wrote an email to the email address that was on the receipt(dubaimall@apple.com) and have not yet received an answer and I'm afraid I will never receive one.

varjak paw, I made a mistake in the definition and I actually bought my tablet from the official Apple store in Dubai Mall.

I have tried to contact them via email and am waiting for at least some response.

I think I will wait about 48 hours before contacting the “consumer protection department of the UAE” Thank you very much for the link! But it will be very hard for me to explain my current situation to them, while Apple has all the detailed information and even the receipt says that I bought iPad pro 6 generation but the serial number in the same receipt is from iPad pro 4 generation and that I am not cheating.

LotusPilot, For now, yes. I am currently waiting for a response from dubaimall@apple. I have already been helped a lot by the link to the “consumer protection department of the UAE” and will contact there soon. It is also possible that there are people on the forum who have had a similar situation and maybe they will tell me what to do. In general, I will keep in touch with how the situation was resolved, so that other people in the future would understand how it can be resolved.