Notes disappeared after Yahoo password request

Hi call Apple! / request an Apple call back, go to the Apple support pages, follow the route to get support for iPhone and request a call back. I spent some time on the phone with one of their support teams yesterday and we fixed it. Up to that point, I had tried adjusting various settings and removing Yahoo from my iPhone mail account, none of it worked and I didn’t want to go any further, like deleting the Notes app or anything else more drastic - without speaking to Apple first.

What we ended up doing - which worked - was erasing my phone and reinstalling everything and finding an iCloud backup from BEFORE the day everything went weird and restoring from that backup, I lost a few days of notes, messages and photos but it brought back all my notes up to that point. My phone had done a backup on the day things went weird so I ignored that one as it had the Notes showing from that day when it went weird so it was not my usual notes and that was all that was showing in iCloud too and not before. So check you have an earlier backup from before the day it went weird, Apple can check this for you, they could see the dates of my earlier backups, so when I was reinstalling my phone from iCloud it showed me the recent backup dates and I chose the earlier one from about a week ago.

Yes it’s a Yahoo problem, but it is also a problem at Apple end, as the two working together are making people go through an update they don’t realise is going to affect their notes.

I’ve moved all my reinstated notes to Notes iCloud folder now and did a new backup once everything had reinstalled - good luck!!

See my earlier longer reply above - Apple can see your earlier backups and give you the dates for those, so when you reinstall from iCloud you can pick a backup from before the date it all went weird, it will prompt you / give you the backup dates to choose from - see my earlier longer reply for more details - good luck!

Yes call Apple - see my other reply - I got all my Notes back 🙂

Thank you. To my knowledge I have only ever used Notes on my iPhone with them either saving to my phone or my iCloud. I have a Yahoo app which has always just run independently as one of my other email accounts. I’ve not had a problem with my Notes before but it seems to be a coincidence I was getting this pop-up request yesterday from my phone settings to enter my Yahoo password.

My iCloud has photos in it that I took yesterday, but all my recent notes from the last two years have gone, they’re not showing in my Notes app in any folder, there’s about 10 notes overall from years ago and as if they’ve come in from another/older account, and the same is showing in my ICloud. My usual Notes have disappeared. I’ve got Apple calling me later today so hopefully that will help….

See my earlier longer reply above, good luck!