Broken rear glass on iphone 16 pro max

No. Accidental damage isn't covered. You'll have to pay to have the back glass replaced, just like you would have to pay to replace the bumper on a new car you accidentally crashed into a wall. Schedule an appointment at your Apple Store Genius Bar. I don't know what the price is in Bangkok, but in the US the back glass on an iPhone 16 Pro Max replacement cost is $199.

ackshay128 wrote:

I hust dropped off my 16 pro and the back glass got broken , Apple can give one time free replacement within 1 yr of purchase small brands are doing this y cant apple do one time replacement for any accidental claims this would also promote their sale 💯

If you wisely invested in an AppleCare+ plan when you bought your phone, the cost to replace the back glass wouldn't be very expensive. If you didn't, you are responsible for the cost as accidental damage isn't covered. And Apple rarely, if ever, makes exceptions to their warranty policies.

Other wise, use the link Katana-San provided and schedule an appointment at your Apple Store Genius Bar to have your phone repaired.

Hello~ Click on below and review…

iPhone Repair and Service - Apple Support

Also…let’s think of it this way…if I buy a new car and have an accident will the dealership repair my car for free? It’s the same principle.

~Katana-San~

If there is any customer delight to be given, it’ll come from the store manager, not here or by calling. Give it a shot!

Yes it does?? I’ve done it tons of times?? It’s $40 for front or back repair or $139 for replacement

You are not asking Apple here but rather other end users. We are not qualified comment on "customer delight."

AppleCare?

I hust dropped off my 16 pro and the back glass got broken , Apple can give one time free replacement within 1 yr of purchase small brands are doing this y cant apple do one time replacement for any accidental claims this would also promote their sale 💯

kael81 wrote:

Exactly ?? Sub to AppleCare then get it fixed that’s what I did

AppleCare is the standard one year warranty, which comes with all iPhones. It does NOT cover accidental damage. AppleCare+ is an option you purchase, which does cover accidental damage, with a deductible. They aren't the same and that is what Bob Timmons was trying to suggest.

AppleCare does not cover accidental damage.

You are thinking of AppleCare+

Exactly ?? Sub to AppleCare then get it fixed that’s what I did