Refund for AppleCare+ Agreement Legit or a Scam?

I logged into Apple Support directly and had them call me from the support page

Caller ID showed an Austin number and the person needed to confirm my name, address and Apple ID account name, serial number of the iPhone and agreement number (which were all listed in the original email I received)

She asked me what the amount was in the email and then went ahead and processed the refund

She said I would get an email with a link to click that would take me to a refund page where I needed to enter my banking info

I thought that sounded strange and I told her so and that I was wary of scams and really didn't want to give out my account number, routing number, etc.

She said that she can check with her higher up if I can get an Apple gift card for the same amount instead but it may have been too late since she processed the refund for banking direct deposit already

Anyway, she put me on hold and when she came back she said that they can in fact do the gift card thing and to disregard the other email - only thing is that it would take up to 30 days to get the e-Gift Card in my email

Anyway, that was my experience - it's legit but I think Apple could handle this much better, kind of like the way you get emails for class action lawsuits and you go to the link and then just confirm your information and they give you several options to get your money - Venmo, Zelle, PayPal, etc.

BTW, the link in the email I got from Apple to input my banking info is still live

I just called Apple Support and she confirmed it's a phishing scam. I wouldn't trust anyone on this thread saying otherwise. If you're really concerned, give them a call to the genuine apple number, don't give out any personal info, and don't click any links.

I agree with you in the sense that you should be cautious, but I can promise it was not a scam in my case. I’ve already received the refund even.

I took the steps I said I would in my comment. I messaged Apple support through iMessage independent of the email. She took me through a few loops of transferring me to different divisions confirming different things. Eventually a gentleman scheduled a call for me and I spoke with an Apple representative. Confirmed more details and then was given an explanation on next steps, which included sending a secure link to enter banking information.

Every step of the way I was able to ensure I was on apple’s certified website (using the browser feature to check the sites certificate details).

I truly believe that there was a significant error in Apple’s recurring subscription charges and they’re trying to fix the error before getting hit with a nasty class-action

[Edited by Moderator]

Hello~ We are fellow forum members and have no access to your account. I have several family members that have Android phones and security issues on all are truly “heinous”. If I were you I definitely would go over your credit card charge information …sooner than later. I am concerned you may have been scammed. Click on below and review…

If you see 'apple.com/bill' on your billing statement - Apple Support

Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

~Katana-San~

It’s very likely both. Best practices always. Don’t ever click on a link, open an attachment, or call a number in any email or text message. Go to the companies support site and contact them there. That’s what I did and in my case it was legit. I’m sure there are scams floating around as well.

Got the same email for a refund amount of around $18 - hovered over the link and it went to an apple.co url (instead of apple.com) so that makes me suspicious

I received two emails. One that was around $7 for a phone I really did have and traded in. This email said the refund had been processed and would be credited back to my account. It hasn't shown up yet.

The second email was around $25 but it was for a phone I never owned. It said to contact support to get the refund. I clicked button which seem legit, but the guy who answered sounded very scammy. Asked me for my home address. I asked why, apple has never contacted me via mail or at my home. He said something about the process and I told him nevermind that this is probably a scam and I hung up. I thought if it was legit, then apple would have called back or emailed but no. I don't if it's a scam but apple takes my money every month for a variety of things including apple care+ so they know how to give money back if they need to . Don't know why they want my home address which they also already have. Also the link for the second email goes to apple.co not apple.com but who knows. If it first amount shows up back on my card, great. If not, oh well.

In the same process. I bypassed the link and went direct to apple support and they confirmed its legitimate.

It’s legit. However it’s been ****. They sent mine to and old bank that is no longer around that has been bought out by pnc. Plus i haven’t used the account in over 3 years. I’ve been calling for over a month to get the funds sent to the correct account. They tried to offer me a gift card but the amount is way too high. I have all the Apple products i need. It’s really a hassle Apple would do this.

Truly heinous experience today with this. Received a similar email, waited past the 30 days to see if payment would be received (it was not), called Support today and have been handed off to 7 different people in over 1 hour and 30 minutes. One finally stated their records show they refunded me on 10/31/24, though I never received an email until 11/14/24 (?), and I don't where that money went but it was not to any of my active accounts.

I have never been more disappointed as an Apple customer - which I have been for many years. Also now finding an unbelievable number of "Apple - Internet" charges on my other credit card which I'm going to have to review and potentially dispute.

Again, heinous experience with disappointing results. They have been talking about escalating this for me now for almost TWO HOURS.

My next phone will be anything BUT an iPhone.

I received this email as well. Was also skeptical of the legitimacy - though Gmail detects and verifies the email sender as Apple.

I will likely contact support separately from the email just to be sure and go from there.

I did have this issue with another phone where I was paying for Apple care well after I had traded the phone in - because I purchased the same AC+ plan, I didn’t realize the charges on my card statement. I got that refunded separate from this, but it checks out that it would’ve happened to me on two separate occasions as I upgrade my iPhone yearly.

You are incorrect sir. I just called 1-800-MY-APPLE and it was confirmed to be legitimate. I’m not sure what country you’re in, but I believe the refund is only available in the US, and other Apple Support teams may not be aware of it.

I received the same email. Even if Apple.co is a valid domain for them, it seems so out of character for them to ask for bank information.

In my case, it merely said that I will see a refund on the card I have associated on my Apple account, within a couple days. It's too early to tell if I got the refund as it's only been a few hours since receiving the email.

To those of you getting the request for bank information, do you not have a credit card associated with your Apple account (check in App Store > Accounts).

Yes I received the credits on my apple card the other daya for several hundred dollars. One for my traded in iPhone 11 pro and one for my apple watch series 5 that I also traded in a while ago. Seems like a significant delay in refunding the apple care agreement costs.