My 2022 Mac Studio had an issue with the 10Gbps Ethernet port not working. Took it into the Tulsa Woodland Hills Apple Store. Apple "genius" said it needs a new logic board and it's covered under AppleCare, so I left it with the store to order and install the new logic board. That was three weeks ago on October 12th. How long is the wait time for new logic boards? It's been three weeks.
[Re-Titled by Moderator]
Mac Studio (2022)
I certainly understand that, but does anyone here have a similar experience, and if so, what was the wait time? Am I literally waiting for the part to arrive on a "slow boat from China"? It was the M1 Max with 128GB of RAM on it, so I assume they don't just have them laying around.
Update: Today, after three and a half weeks, I finally see a status update on the repair page. "We are gathering all the necessary parts." This has changed from "Our technicians are actively repairing your device." It's not done, but at least it's a change. If you have an M1 Mac Studio, and you require a logic board replacement, you may be in for a long wait. Hopefully soon, mine will be complete.
The answer is one month. It took a month to get the logic board and for the technician(s) to install it. I'm recovering from my time machine backup now. So, if anyone else has a Mac Studio that needs a logic board, expect that it's possible to take a month to get it repaired. I don't know if this is normal, or a one-off, but it was my experience.
Sorry, but no one here would have access to any repair timeline estimates from Apple as we are not Apple employees. No doubt, three weeks seems excessive, but it may not be unusual.
is this in the US? UK? Aus? somewhere else?
big city or "way out in the woods"?
U.S. - Tulsa, Oklahoma. Apple Store in the Woodland Hills mall.
Logic board replacement wait time for 10Gbps Ethernet port issue
