iPhone 16 Pro Max freezed at Hello screen

Question

iPhone 16 Pro Max freezed at Hello screen

I just received the iPhone 16 Pro Max. I was near finished setting up my iPhone, from my old iPhone 12 Pro When it started to update my iPhone to 18.0.1 it crashed at the Hello screen. I tried to restart it, every way possible, it would just be stuck at the hello screen. I tried to restart it twice, after that doing any type of restart no longer works and stays on the Hello screen.

Anyone having the same issue and know how to fix it?

iPhone 12 Pro, iOS 18

Posted on Oct 15, 2024 4:26 PM

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Answer 1

Sj2E

Level 1

8 points

Oct 15, 2024 6:10 PM in response to christianpawlik

Same… only response I’ve seen from anyone is to bring back to store.

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Answer 2

1pt5oz

Level 1

8 points

Oct 15, 2024 4:33 PM in response to christianpawlik

Same problem just received. Useless.

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Answer 3

1pt5oz

Level 1

8 points

Oct 15, 2024 7:08 PM in response to Sj2E

Got the same response. Getting a trade in tomorrow apparently…

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Answer 4

Oct 16, 2024 1:19 PM in response to Sj2E

I was able to figure it out.

I had to plug it in to my MacBook, and press and release the up volume, press and release the down volume, then press and hold the power button in till recovery mode began. And from there my MacBook finally recognized my iPhone. From there I updated my iPhone OS from my MacBook. My issue was resolved.

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Answer 5

Nov 28, 2024 1:01 PM in response to christianpawlik

Same problem. Nothing seems to work to resolve the problem. I am so disappointed that Apple releases products with such a problem. For me to physically change the phone, I will have to drive a round trip of 140 miles.

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iPhone 16 Pro Max freezed at Hello screen

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