Message from a individual contact being received as a Group Chat on my iPhone

Randomly, I began receiving group chats from a single contact. For example, contact sends me a message and it arrives as a group chat from that contact, but separated into their email and phone number as if it's a group chat including myself and them from 2 different contact sources (email and phone number). There profile picture shows up on both the sources, showing they are from the same contact info. I didn't change anything on my end nor did they on theirs. We did both get new iPhones and a switch in carriers, don't know how or why that would affect this.


[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Oct 15, 2024 09:42 AM

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Posted on Oct 18, 2024 12:47 AM

I am having this exact same issue. In my case my girlfriend changed her phone number. I had both the old number and the new number in my phone and it has correctly "merged" the iMessages from her old number and the iMessages from her new number into one. She has completely removed the old number from her phone and is only using the new number.


However, any time I get a notification for a new iMessage from her it shows "Maybe: Her Name", "To: You & Her Name" with the double photo from her contact.


So, not only am I getting the bug where a single chat is seemingly being considered a group chat as far as notifications go. I am also getting "Maybe" when her contact details are correctly in her contact card.


This issue only seems to exist on my iPhone running iOS 18.0.1 - my Macbook just shows her name as normal.


It is driving me crazy.

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Question marked as Top-ranking reply

Oct 18, 2024 12:47 AM in response to phunkman

I am having this exact same issue. In my case my girlfriend changed her phone number. I had both the old number and the new number in my phone and it has correctly "merged" the iMessages from her old number and the iMessages from her new number into one. She has completely removed the old number from her phone and is only using the new number.


However, any time I get a notification for a new iMessage from her it shows "Maybe: Her Name", "To: You & Her Name" with the double photo from her contact.


So, not only am I getting the bug where a single chat is seemingly being considered a group chat as far as notifications go. I am also getting "Maybe" when her contact details are correctly in her contact card.


This issue only seems to exist on my iPhone running iOS 18.0.1 - my Macbook just shows her name as normal.


It is driving me crazy.

Dec 13, 2024 01:45 AM in response to Frustrated-Apple

I spent about 6 hours on the phone to Apple support and they assured me that all the logs etc from our troubleshooting have been escalated to iOS dev engineers for a future fix. She said they basically have no idea why it is happening but they are actively working on the problem to include a fix in a future release. She couldn't give me a time frame on it.

Oct 24, 2024 03:05 AM in response to phunkman

I think I have managed to find a solution this problem without wiping your entire phone.


Go to Settings > General > (scroll to the bottom) > Transfer or Reset iPhone > Select Reset > Tap Reset Network Settings.


This will wipe things like Wifi Passwords, reset mobile hotspot, mess with some focus home screens, but does not reset apps etc.


So far the issue above seems to be solved using this method. It also fixed the issue with read receipts not being sent.

Nov 7, 2024 08:25 PM in response to phunkman

Ok guys. After trying a million things, I think I have finally have a workaround for this.


1) Ensure the person who you have this iMessage problem with has an email address associated with their Apple ID and it is active for replying to iMessages in Settings > Apps > iMessage

2) Go to their Contact Card, long press [Message], select their email address

3) Send a message, which in my case then started a new iMessage thread separate from the old one

4) Delete the contact card entirely, but do not delete any messages.

5) Restart your phone

6) After phone is restarted ensure that the two iMessage threads (the one with the number, and the new one with the email) just show the number and email address and not their name. This confirms that you have no other contact card with their details in it.

7) Recreate their contact card, but ONLY put their email address into it. This should then reflect on the iMessage email thread to show their name.

8) Go back into the contact card and add their number, this should then merge the two iMessage threads.

9) From the contact card, select [Message] and again select their email address, send an iMessage from here.


This should now mean that the last message you sent to them is to their email. This will then force their iMessage to reply from their email instead of their number, and thus workaround the problem.


If at any time you start a new message to their number, or they start a new message from their number. E.g, sharing something from an app etc, then this will break the above and the problem will return. To fix this simply go back to step 9 and "restart" the iMessage thread to their email.


Please LMK if this works for you.

Dec 13, 2024 12:12 AM in response to Pottypotsworth

The issue with this is I have never used their email to message them. I use their email to share a calendar, but in terms of messaging and calling, there's no reason it should be forcing me to use the email. Now what differs in my situation is that no matter how many times i remove the email from the contact, it will keep showing the contacts name and if i message the contacts number AFTER removing the email, it will send through the email chat but not through the number. This is extremely frustrating especially since the last time i had this issue with another contact, i had to reset my entire phone. Apple needs to fix this because i shouldnt have to keep going out of my way to fix a $1200 phone for a bug they've constantly had for years. Even with me contacting apple support, she knew about the issue and said it was happening constantly, but ios 18.2 didnt fix anything, and now it feels more like they just don't care about their consumer base. She literally said theres was nothing else that could be done...except factory reset the phone. Which I've done 4 times in the past week. :)


"Hey, spend $1000+ on a phone (and $20 on a charger block🤭), and we'll ignore any issues we don't deem important😃👍"

Jan 8, 2025 03:42 PM in response to phunkman

Possible Fix to this Problem


I also had a contact message become "Maybe: Name" to "You & Name" because of their iCloud email and their phone number.


The solution that has worked for me so far is to create a second contact card with that person's iCloud email address and then add their phone number. Then link those contacts together (the original one and their new one). Apple should recognize these as duplicates in your Contacts app or Phone app (under the Contacts tabs). Click view duplicates and merge the two contact cards together, which has resolved this issue for me.

Oct 18, 2024 06:30 AM in response to Pottypotsworth

Just how you described it with the “Maybe:” and then the name (which is my wife’s maiden name) and then the group chat “you & her name” is happening with me. I also just updated to the new iOS on the iPhone 16. I also have iMessage on my Mac and iPad, but it doesn’t have this issue. I’ve messed around with her contact, adding updated info, changing info, even changing things on her phone, but nothing has helped it. Very annoying, especially since it’s from my wife and we text a lot.

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Message from a individual contact being received as a Group Chat on my iPhone

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