Iphone 16 Pro Max replacement

The info you were provided on current expected delivery is correct. You would be put at the back of the line because it would not be fair to another customer that already had their order in queue to be pushed back to accommodate your replacement. Unfortunately when issues occur soon after new device launches the time to receive a replacement or exchange can often be delayed. Only way around that would have been if you were able to take it to an Apple Store and if they had available inventory (and approval to process the replacement). It’s in your best interest to wait or check to see if a local store has what you want in stock and see if you can cancel and go purchase it there.

That sounds about right.

Supplies are tight. The only way to get it to you faster would be to break a promise to someone else who ordered one of that model.

yep, same thing has happened to me except it’s been 3 1/2 weeks and they still don’t even have an update as to when my replacement phone is shipping. I received mine on the day it was expected, but unfortunately it also arrived damaged. They promised to send new one out on 23 September and it’s still saying pending and now no one at Apple is even getting back to me although I’ve called every single day for 3 1/2 weeks. I am pretty shocked at how poorly Apple is handling this, it should not be this difficult to track down your brand new top of the line iphone, especially when you were unlucky enough to receive a faulty product to begin with. Disappointed.

Hi, my new 16 Pro Max wasn’t running right and had issues with the touch screen. There was time delay on the screen and when typing anything it was so slow and at times miles behind and unresponsive. Long story short I went through the online and phone support through Apple. They made me an appointment at my local Glasgow store in Scotland and after a bit of backwards and forwards it was discovered I had a faulty phone. My two options were to cancel my deal or to accept a “service” phone as a replacement which came with no official apple box etc. it comes with an N model number as a replacement device. Only comfort being as my new phone was only 2 days old and a brand new model, the replacement phone was a brand new phone which came out of a sealed brown box. Apple Store said that my circumstances were somewhat unusual and the first they had experienced. I don’t believe this after reading online the mass issues the same as mine. New replacement phone seems to be working much much better and not having any issues.

Wow, we basically have an identical story! I also got mine on delivery day Sept 20th, also arrived with tiny scratches on the side (just above volume buttons), but even more alarming was how slow and glitchy it was immediately upon start up. I’ve never had such a lengthy transfer process and knew instantly something wasn’t right…the battery was draining to 10% after barely using, won’t hold a charge for longer than 2 hours. The touch screen is sticky/not responsive. Websites don’t load, issues with texts not coming through. Etc, etc…I requested a replacement the very next day and spent over an hour describing what was going on. They definitely acknowledged this was out of the ordinary for a brand new out of the box iPhone and would deliver my replacement in as little as 2-3 days free of charge. Now here here I am, almost a month later plus dozens more phone calls & emails and they still can’t get me a shipping update. They are just using the catchall excuse of ‘being backlogged’. So frustrating!

I did have the option to return the faulty phone and wait on new stock arriving. However, it appeared that there was a huge back log as the “service” replacement phone was brand new and they had in stock, I opted for this. Only downside as I say is that my phone serial/ model numbers don’t now tie in with the original box I have from the faulty phone.

Here’s a screenshot of my Repair Status — it’s said this since 9/22, never updated … still no new info …