The tvOS 18.0 update basically bricked my Apple TV, my Siri remote, & even my Apple TV Remote through my iPhone.
Greetings. I have a 3rd Generation Apple TV 4K that comes with the USB-C Siri remote. I bought it back on February of 2023.
I love it, & everything was working near perfect, up until I updated it's tvOS to 18.0. Now all of a sudden, the directional up & down buttons as well as the center buttons on my Apple TV remote weren't working. I then had to rely on my Apple TV remote on my iPhone just to navigate (my iPhone is a iPhone 15 Pro Max; Also updated to iOS 18.0).
Even there, it has issues. Whenever I tap on its directional up button, everything automatically scrolls down. I had to quickly press it's center button just to access menu's & apps.
Of course, I tried everything when I got in touch with Apple support:
- Resetting the remote.
- Unplugging the Apple TV for 30 seconds to a minute.
- Unplugging the HDMI cable from both Apple TV & my TV.
- Using another HDMI cable.
- Charging my remote using a USB-C cable & a wall adapter/block.
- Changing format to 1080p under Video & Audio.
Even tried to reset my Apple TV through factory settings & used reset & update. STILL. HASN'T. WORKED.
And now, I can't even use my Apple TV Remote through my iPhone anymore. Now my Apple TV is completely bricked in general, with no way to access it.
I have AppleCare+ on it, by the way, which doesn't expire until February 19th in 2026 in which Accidental Damage, Hardware Service, Express Replacement & 24/7 Priority Access is covered.
Has this happened to anyone else?
[Edited by Moderator]
Apple TV 4K (3rd generation)