remote loses connection constantly (4K version)

Question

Level 1

5 points

remote loses connection constantly (4K version)

The remote, despite being fully charged and only 4.5ft from the tv (a TCL) and the apple tv box, constantly loses connection, and I have to use my phone as a remote.

If I walk the four steps and face it directly at the Apple Tv, it works. But should I get back to my couch, it's connection is lost.

The system is updated, there's nothing blocking it's access, and this is infuriating.

Is this happening to anyone else?

Is it possible that this particular remote is trash and a new one is required?

Apple TV HD, tvOS 15

Posted on Nov 26, 2022 04:25 AM

Reply

Answer 1

Urquhart1244

Level 10

145,704 points

Nov 26, 2022 07:04 AM in response to marsh73

The interface navigation for Apple TV is done over bluetooth, and that signal is not directional. Bluetooth is susceptible to radio wave interference in the same frequency range, so check for that.

The volume control signals are done to the TV or audio system directly over IR, and that signal should be directed (line-of-sight) to the IR receptor on the TV or audio system.

Reply

Answer 2

marsh73 Author

Level 1

5 points

Nov 26, 2022 10:35 AM in response to Urquhart1244

I appreciate your response, but if you could dumb it down a little for me? I don't know how to check for interference, or if it's as simple as turning off other bluetooth devices?

We have days in a row where the remote works just fine, and whole days where it unpairs from the tv, and short of standing right next to it to get the remote to operate at all....well, you can imagine that frustration.

We've had an Apple tv since they came out, and have NEVER had this sort of an issue..

But again, help with figuring out the interference/frequency issue would be great!

Reply

remote loses connection constantly (4K version)

Similar questions