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Sequoia crashes and restarts continuously since upgrade

I have a 2019 IMac running an intel i5. Since updating to Sequoia the computer repeatedly shuts down & restarts

iMac 27″, macOS 15.0

Posted on Sep 18, 2024 3:49 PM

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Question marked as Top-ranking reply

Posted on Sep 22, 2024 11:45 AM

I've had 3 crashes in 3 days since Sequoia update. Lost 1 month of work due to crashes and corrupt files from last update in August. Beats headphones broke. Ear pods are not working properly and at best randomly start playing music from my devices when I put them away(!). Sincerely considering leaving the Apple ecosystem. Hugely affecting my productivity and reputation.


Here's my crash report:

panic(cpu 0 caller 0xfffffff00e4c3fc4): x86 CPU CATERR detected

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 22P353

macOS version: 24A335

Kernel version: Darwin Kernel Version 24.0.0: Mon Aug 12 20:39:22 PDT 2024; root:xnu-11215.1.10~1/RELEASE_ARM64_T8010

KernelCache UUID: 4256B96153CCDC15E0373D326D7576CB

Kernel UUID: BFEE985D-CFDF-35F8-89BE-DD7CCFE3C770

Boot session UUID: BDEC1164-74A6-4341-B775-E90700AAD371

iBoot version: iBoot-11881.1.1

secure boot?: YES

roots installed: 0

x86 EFI Boot State: 0xe

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x20002000200

PCIeUp link state: 0x94721614

macOS kernel slide: 0x2200000

Paniclog version: 14

Kernel slide: 0x000000000815c000

Kernel text base: 0xfffffff00f160000

mach_absolute_time: 0x1a1931e398f

Epoch Time: sec usec

Boot : 0x66ee1d7b 0x0006a0a0

Sleep : 0x66efdbc9 0x0003fdad

Wake : 0x66efeb3d 0x0003a5b1

Calendar: 0x66f06125 0x00042183


Zone info:

Zone map: 0xffffffdddee98000 - 0xffffffe3dee98000

. VM : 0xffffffdddee98000 - 0xffffffdec54fc000

. RO : 0xffffffdec54fc000 - 0xffffffdf121c8000

. GEN0 : 0xffffffdf121c8000 - 0xffffffdff882c000

. GEN1 : 0xffffffdff882c000 - 0xffffffe0dee90000

. GEN2 : 0xffffffe0dee90000 - 0xffffffe1c54f8000

. GEN3 : 0xffffffe1c54f8000 - 0xffffffe2abb60000

. DATA : 0xffffffe2abb60000 - 0xffffffe3dee98000

Metadata: 0xffffffe5a18d0000 - 0xffffffe5a30d0000

Bitmaps : 0xffffffe5a30d0000 - 0xffffffe5a3200000

Extra : 0 - 0


TPIDRx_ELy = {1: 0xffffffe1c4efd018 0: 0x0000000000000000 0ro: 0x0000000000000000 }

CORE 0 is the one that panicked. Check the full backtrace for details.

CORE 1: PC=0xfffffff00f4a513c, LR=0xfffffff00f4a5138, FP=0xffffffee356c3e60

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Panicked task 0xffffffe2aba62ca0: 0 pages, 200 threads: pid 0: kernel_task

Panicked thread: 0xffffffe1c4efd018, backtrace: 0xffffffee357536b0, tid: 21660

lr: 0xfffffff00f369f70 fp: 0xffffffee35753720

lr: 0xfffffff00f4a3010 fp: 0xffffffee35753790

lr: 0xfffffff00f4a210c fp: 0xffffffee35753880

lr: 0xfffffff00f3296bc fp: 0xffffffee35753890

lr: 0xfffffff00f3699b0 fp: 0xffffffee35753c60

lr: 0xfffffff00fa4e928 fp: 0xffffffee35753c80

lr: 0xfffffff00e4c3fc4 fp: 0xffffffee35753cb0

lr: 0xfffffff00e4ad5ac fp: 0xffffffee35753d10

lr: 0xfffffff00e4b3ba8 fp: 0xffffffee35753d60

lr: 0xfffffff00e4adff4 fp: 0xffffffee35753e00

lr: 0xfffffff00e4acdc0 fp: 0xffffffee35753e30

lr: 0xfffffff00f3c5d7c fp: 0xffffffee35753f20

lr: 0xfffffff00f3346c4 fp: 0x0000000000000000


10 replies
Question marked as Top-ranking reply

Sep 22, 2024 11:45 AM in response to mrplatt53

I've had 3 crashes in 3 days since Sequoia update. Lost 1 month of work due to crashes and corrupt files from last update in August. Beats headphones broke. Ear pods are not working properly and at best randomly start playing music from my devices when I put them away(!). Sincerely considering leaving the Apple ecosystem. Hugely affecting my productivity and reputation.


Here's my crash report:

panic(cpu 0 caller 0xfffffff00e4c3fc4): x86 CPU CATERR detected

Debugger message: panic

Memory ID: 0x6

OS release type: User

OS version: 22P353

macOS version: 24A335

Kernel version: Darwin Kernel Version 24.0.0: Mon Aug 12 20:39:22 PDT 2024; root:xnu-11215.1.10~1/RELEASE_ARM64_T8010

KernelCache UUID: 4256B96153CCDC15E0373D326D7576CB

Kernel UUID: BFEE985D-CFDF-35F8-89BE-DD7CCFE3C770

Boot session UUID: BDEC1164-74A6-4341-B775-E90700AAD371

iBoot version: iBoot-11881.1.1

secure boot?: YES

roots installed: 0

x86 EFI Boot State: 0xe

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x20002000200

PCIeUp link state: 0x94721614

macOS kernel slide: 0x2200000

Paniclog version: 14

Kernel slide: 0x000000000815c000

Kernel text base: 0xfffffff00f160000

mach_absolute_time: 0x1a1931e398f

Epoch Time: sec usec

Boot : 0x66ee1d7b 0x0006a0a0

Sleep : 0x66efdbc9 0x0003fdad

Wake : 0x66efeb3d 0x0003a5b1

Calendar: 0x66f06125 0x00042183


Zone info:

Zone map: 0xffffffdddee98000 - 0xffffffe3dee98000

. VM : 0xffffffdddee98000 - 0xffffffdec54fc000

. RO : 0xffffffdec54fc000 - 0xffffffdf121c8000

. GEN0 : 0xffffffdf121c8000 - 0xffffffdff882c000

. GEN1 : 0xffffffdff882c000 - 0xffffffe0dee90000

. GEN2 : 0xffffffe0dee90000 - 0xffffffe1c54f8000

. GEN3 : 0xffffffe1c54f8000 - 0xffffffe2abb60000

. DATA : 0xffffffe2abb60000 - 0xffffffe3dee98000

Metadata: 0xffffffe5a18d0000 - 0xffffffe5a30d0000

Bitmaps : 0xffffffe5a30d0000 - 0xffffffe5a3200000

Extra : 0 - 0


TPIDRx_ELy = {1: 0xffffffe1c4efd018 0: 0x0000000000000000 0ro: 0x0000000000000000 }

CORE 0 is the one that panicked. Check the full backtrace for details.

CORE 1: PC=0xfffffff00f4a513c, LR=0xfffffff00f4a5138, FP=0xffffffee356c3e60

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Panicked task 0xffffffe2aba62ca0: 0 pages, 200 threads: pid 0: kernel_task

Panicked thread: 0xffffffe1c4efd018, backtrace: 0xffffffee357536b0, tid: 21660

lr: 0xfffffff00f369f70 fp: 0xffffffee35753720

lr: 0xfffffff00f4a3010 fp: 0xffffffee35753790

lr: 0xfffffff00f4a210c fp: 0xffffffee35753880

lr: 0xfffffff00f3296bc fp: 0xffffffee35753890

lr: 0xfffffff00f3699b0 fp: 0xffffffee35753c60

lr: 0xfffffff00fa4e928 fp: 0xffffffee35753c80

lr: 0xfffffff00e4c3fc4 fp: 0xffffffee35753cb0

lr: 0xfffffff00e4ad5ac fp: 0xffffffee35753d10

lr: 0xfffffff00e4b3ba8 fp: 0xffffffee35753d60

lr: 0xfffffff00e4adff4 fp: 0xffffffee35753e00

lr: 0xfffffff00e4acdc0 fp: 0xffffffee35753e30

lr: 0xfffffff00f3c5d7c fp: 0xffffffee35753f20

lr: 0xfffffff00f3346c4 fp: 0x0000000000000000


Oct 17, 2024 7:31 AM in response to Chipman54

Norton AV is considered malware by most experienced users on these forums. Mac OS is catlike in that it cleans itself, Mac OS does not benefit from nor does it require any of the following types of third party apps:


·      Antivirus Apps

·      Cleaning Apps

·      Security Apps

·      VPN Apps

·      Maintenance Apps


What these types of apps do is the exact opposite of what users want. They make Mac OS slow, appear buggy, can damage Mac OS and sometimes create unwanted behaviors. In short, they are really bad news!


So the first order of business for your computer is that you need to locate the developers. uninstall instructions for Norton and please uninstall it. Because Norton is pretty nasty stuff it tends to leave parts behind after being uninstalled, a testimony to how poorly written the app is! To fully ensure you have uninstalled it please download the free version of FindAnyFile directly from the developer. Then have it search your system for the following:


  • Norton
  • Gen Digital
  • Symantec


Have it Trash any files with those names in them and then ensure the Trash is empty. 



Sep 18, 2024 10:44 PM in response to mrplatt53

It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate towww.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

 

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 

 

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.

 


Oct 17, 2024 7:38 AM in response to January1011

It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate towww.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

 

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 

 

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.

 


Sequoia crashes and restarts continuously since upgrade

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