Face ID quit working.

I try to reset Face ID and it won’t complete the task. It says try again later. Which I have. Cleaned the camera. Updated the operating software. I’m stumped.

Posted on Jun 3, 2024 07:14 AM

Reply
3 replies

Jun 3, 2024 07:19 AM in response to Estellaann

Try wiping the lens.


Has an error message appeared?

If you have an error, then consider the following:


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID quit working.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.