Face id , setting gone, reset not possible

Since last week my face id is not working anymore. Thinking I can fix this by resetting my face id was an even bigger mistake. The camera is out of focus and can’t seem to take a scan like it did first time … please fix this bug in the next update! I see an update ready to install but no mention of this fix

iPhone 11, iOS 17

Posted on Feb 24, 2024 11:45 PM

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2 replies

Feb 24, 2024 11:50 PM in response to Miekeco

The issue is not iOS related if it was so millions of users will have the same issue.


Kindly reach out to the Store/Individual/Agency from whom you acquired your iPhone. They would be best equipped to confirm whether the device has undergone servicing by an unauthorized service provider.


In case you recall not encountering this message at the time of purchase and it surfaced after an update, it's important to note that this message is visible specifically on iOS 15.2 and subsequent versions. It might be beneficial to inquire about any recent updates or changes made to the device's software configuration that could have triggered this notification.


Understanding the circumstances surrounding the appearance of this message could provide insights into any alterations in the device's service history or software updates that have brought about this notice.



Camera and service history

With iPhone 12 models and later using iOS 15.2 and later you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to the Camera.

 



  • You will see an Unknown Part  message if the camera installation is incomplete or if the camera:
  • Was replaced with a nongenuine camera
  • Was already used or installed in another iPhone
  • Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.



Feb 24, 2024 11:50 PM in response to Miekeco

Miekeco wrote:

… please fix this bug in the next update! I see an update ready to install but no mention of this fix

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face id , setting gone, reset not possible

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