iPhone 13 Pro Max won't connect to cellular after iOS 17.4.1 update
Like many others, after the iOS update to 17.4.1 my phone was unable to connect to cellular. Phone showed SOS mode. No phone calls or messaging. iPhone 13 Pro Max and AT&T for cellular.
No cellular connection after IOS17.4.1 despite showing 5G/LTE connected.
Have spent hours troubleshooting, including with AT&T support. Have tried the following (many of these steps multiple times):
- Reset Network settings
- Erase and Reset phone
- Turn airplane mode on/off
- Powered off phone/turned back on
- Restored phone as new
- Restored phone from backup
- AT&T new eSims assigned
- AT&T shows no issues with their diagnostic tools. No outages in the area. Other 2 phones in same household updated to new IOS without issues. AT&T escalated trouble ticket with estimate of 2-3 days before we get contacted.
In meantime, went to local Apple Store in desperation for assistance (use this device for work purposes so it was causing major issues). Sales person stated that since the new update occurred they have been getting several people a day coming in with this same issue (albeit it’s a very rare issue). Was told the only solution to fix issue was to swap out the phone. No further details provided on root cause. I had Apple Care on the phone and they were able to switch out the phone for me in store.
I have since been successful in setting up the replacement phone. No issues at this time. Able to now make phone calls and iMessage.
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 17