iphone 15 pro IOS 17.4 update touch screen completely unresponsive

Button sequence did not work for me. I ran update again through Macbook, and that resolved the issue. However, when I first plugged my phone into Macbook, it would not charge. When I plugged it again after 2nd or 3rd try, it was charging. While redoing update, I was on with Apple support chat. They indicated that it may take 3-4 tries updating via Macbook before issue would be resolved. Fortunately, it only took me once. Thanks, once again, Apple, for wasting so much of my time.

To get it back from the black screen I had to place it on charger for minute.

Got it fixed from authorized repair shop. It is only happening to the iPhone 15 pro. Took the shop ten minutes to repair. No fees.

Factory reset/restore via iTunes from DFU mode worked to get the screen responding to touch again.

I'm having the same issue plus one. I have not been able to charge my phone using a cable. I am using a MagSafe power bank. I thought maybe there was an issue with the software so I updated my phone to 17.4 and now my phone looks like it has been factory reset and the touch screen is unresponsive.

tap up once

tap down once

hold power for 40 seconds

works for me

iPhone 13 Pro Max

iOS 17.4

themeowmeow wrote:

My iphone 15 Pro touch screen completely stopped working after the IOS 17.4 update. The method below does not work:

"tap the volume up once

tap the volume down once

hold the power button until you see the apple logo (it will take about 40 seconds so be patient)",

I cannot restart/turn off the iphone at all. I need this to open my work laptop tomorrow, how can I make it work soon?

The reboot you shared worked for me, but it did not fix the issue. The screen is still unresponsive after the reboot.

Mine too — and traveling 😣

Me too facing same problem and its very painful, kindly provide a simillar solution which is working previously

Hello @Apple Service

Whats the update on this issue?

Tried suggested method got it to DFU and itunes retoring. Then it locked up and now at just a black screen. No response to any buttons now. Help!!!

This was really helpful it hasn’t done it since I’ve done this.