videos from photos do not play unless I reboot

15 Pro Max 1TB: When I take a video (10 sec) I can’t play it until I cycle the phone off and on. This actually started happening with my 13 Pro Max but I thought it was an available memory issue. Wrong! Any ideas?

iPhone 15 Pro Max, iOS 17

Posted on Mar 6, 2024 12:22 AM

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Mar 6, 2024 12:56 AM in response to iSa1nt

Rebooting your phone forces a refresh and can fix temporary glitches, but it's not ideal to have to do it every time you want to play a video. Instead, close the Photos app completely and relaunch it. Sometimes a simple restart of the app can resolve temporary glitches.


If you're using a third-party gallery app, try using the iOS Photos app and see if the problem persists.


The source of the videos could be related to the playback issue.

  • Source:
    • iPhone Camera: Videos taken directly with your iPhone camera should be compatible with the Photos app and have no playback issues.
    • Downloaded Videos: Videos downloaded from the internet or other sources might be in a format that the Photos app doesn't natively support. This could lead to playback problems.
    • AirDrop/Import/Transfer: Videos transferred from other devices (Android, PCs) might have different codecs requiring conversion for smooth iPhone playback.
  • Compatibility:
    • Codecs: Videos use codecs to compress and store data. The Photos app might not be able to play videos with codecs it doesn't support.


Here's what you can do:

  • Identify the Source: Remember where each video came from (Camera, downloaded, transferred). This can help narrow down the potential cause.
  • Check Video Info (if possible): Some apps or websites might show video information like the codec used. This can help identify compatibility issues.


If you suspect a downloaded or transferred video might be causing problems, you can try:

  • Converting the video: There are many online tools and apps that can convert videos to a format compatible with iPhones (like MP4).




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videos from photos do not play unless I reboot

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