iOS17.3.1 update frozen

I have an iPhone 13 Pro and trying to update from IOS 17.3 to 17.3.1.

It has been stuck for over 2 hours now on the Apple logo progress bar screen.

It is connected to power, has wifi etc.

I have now attempted to force a restart but nothing happens.

Any suggestions would be greatly appreciated, or anyone else experience this issue.

Posted on Feb 8, 2024 05:28 PM

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Posted on Feb 8, 2024 06:10 PM

Contacted Apple Support and fixed the problem.


I had to force quit by pressing Vol UP, Vol Down, then hold Side Button till phone restarted and update was completed.

7 replies

Feb 29, 2024 06:08 PM in response to juliejulie56

Had the same issue, iOS 17.3.1 update from iOS 17.3 froze the iPhone 15 Pro Max with auto update. Going to Apple support is not going to help you except if you need help to RESET your phone to factory settings. You need to RESET your phone to factory settings and reload from backup. Looks like software update issue. Basically you loose all your data if it was not backed up. Lesson learned, unless you have a full auto backup don’t enable auto update.

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iOS17.3.1 update frozen

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