Sim Card issue after ios 17 update. Cellular Option Unavailable

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Level 1

5 points

Sim Card issue after ios 17 update. Cellular Option Unavailable

I updated my iPhone XR to ios 17.3 this past Friday and later in the day my phone started reading that there was no sim card and has been stuck on SOS since.

I went by my carrier (Verizon) and got a replacement sim card but that still didn't work. I reset network setting, and reset all settings but that didn't work either.

I also went by the apple store and they couldn't get it working. They ran a diagnostics to see what was wrong. It said that the esim module was not found, but that there wasn't any issues with the physical sim.

The vexing thing about this is that accessing my cellular options in settings is completely greyed out. It just says "No Sim" but it won't even let me click on that to open and see what's going on. Both Verizon and the Apple store had the same issue.

Maybe some hardware is broken in my phone, but I'm convinced it's something with the new update. I never had any previous issues. Never set up the esim before either because, again, I had no issues.

Now I can't even access my cellular options to see what the issue is, or how I can fix it. Do I just need to do a complete reset from factory settings?

iPhone 5s, iOS 12

Posted on Jan 29, 2024 05:43 AM

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Answer 1

LoByra Author

Level 1

5 points

Jan 29, 2024 12:55 PM in response to LoByra

For further clarification, I cannot access my cellular options under settings at all. When I go to that spot in settings, the cellular option is "greyed out" and says no sim. I can try touching it but nothing happens. I am able to access everything else in my settings (i.e. bluetooth, Wi-Fi, etc.) but both cellular and phone are "Phone" are greyed out and do not let me access them.

A lot of the suggested fixes involve going to making sure you haven't turned off your cellular data, or that you don't have any carrier upgrades. I can't do any of that since the Cellular option is completely disabled.

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Answer 2

Apr 18, 2024 12:14 PM in response to Tomatie

Why isn’t Apple fixing the issues with iOS 17 update my sisters phone is almost un-usable. She can’t even make or receive phone calls unless she’s on WiFi. It’s been since April 8th it’s taking too long for the patch

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Answer 3

Apr 18, 2024 12:16 PM in response to LoByra

did you update to iOS 17? There’s so many issues with this update and Apple is dragging its feet my sister can only use the phone if wifi calling is on. And she has access to wifi. There was no issue until she updated to iOS 17.

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