Regarding not receiving OTP on any esim instead i can receive message on physical sim.

I am using two simcards and both are physical sim card. When I convert my one simcard into esim card then i do not get message on that simcard. Instead physicalsim card stills receive OTP message.


So i am in great trouble because i have to carry two physical sim cards with me so that i can put one inside at a time to receive otp on that sim.

Same way i have to put my second physical simcard into simslot(after removing out first physical sim from sim slot).

kindly sort out this problem coz i am no longer able to use your esim service feature in my iphone 14plus phone.

To carry two physical sim card always is not what is have expected from iphone 14plus.

iPhone 14 Plus, iOS 17

Posted on Jan 24, 2024 10:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2024 10:28 PM

You need to have an SMS/MMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS/MMS services.


2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Regarding not receiving OTP on any esim instead i can receive message on physical sim.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.