iTunes Extras not playing in iTunes 12.13.13 under Windows 11 Pro (23H2)
iTunes extras will not correctly load / play for MANY of the movies that I have purchased / redeemed from the iTunes store. It seems to be on a per-movie basis (either all of the iTunes extras / special features work or none do).
For example if I try to watch special features on Deadpool 2 (e.g. Super Duper Cut), I get a new window with limited controls that says "Live Broadcast" at the bottom.
List of movies includes
Deadpool 2
Alien
Aliens
Bohemian Rhapsody
Ghostbusters (1984)
iTunes support and I walked through 3 levels of support staff and exhausted the troubleshooting options.
This problem has been circulating since at least August 2023 for other users with no definitive solution being presented to the support staff other than "Check with Microsoft because we're out of options."
Windows, Windows 10