I just got a new PC with Windows 11. Now anytime I go to play a movie in iTunes, there’s no video just a scrambled signal with all these pink and green lines. The audio still comes through but the video is a psychedelic nightmare. This is a new PC and with pretty good stats. Why are none of my purchased movies watchable in iTunes anymore?
Windows, Windows 10
I am having the exact same issue on my Surface pro 8 when trying to play video on the surface. I tried rebooting, tried repairing itunes, checked for updates. Still nothing. Were you ever able to get this working?
I am having the exact same issue on my Surface pro 8 when trying to play video on the surface. I tried rebooting, tried repairing itunes, checked for updates. Still nothing. Were you ever able to get this working?
Tried these suggestions and they didn’t help. It’s not just one movie, it appears to be anything I’ve purchased in the iTunes Store. It doesn’t matter if I download the movie or stream it, it’s the same “scrambled” look to the video of the film.
Hello john_m_hardin,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with playing content in iTunes. Follow these steps below:
Quit iTunes on your PC along with any other apps running. Restart your Windows PC.
Launch iTunes and try watching a movie: Play movies and other video in iTunes on PC. Be sure to test this out with more than one movie. (With the issue not occurring in music videos, you'll want to use movies during this troubleshooting)
If there is no change, go to your purchase history to see if you can redownload the movie. If it's listed, delete the movie from your library, and download it again: Redownload TV shows and movies that you purchased - Apple Support
If the movie will not play when downloaded, try streaming the movie also: If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps.
If you're unable to stream it all, check out this article for more troubleshooting of your iTunes for Windows: Gather and use iTunes Diagnostics in iTunes for Windows
We hope this helps.
Cheers!
Thanks for trying john_m_hardin,
Can you confirm if this happens with any other apps that play video, or if it is exclusively an issue with iTunes?
If it happens in other apps, you might need to reach out to Microsoft for help. If it is only iTunes, you can Contact Apple for support and service.
Hope that helps.
Take care.
Video playback glitched on iTunes for Windows 11
