iCloud+: "there is a problem with your payment information" but my card is valid for another year.

I received an email that includes my name, iCloud billing date, and accurate plan information for my particular account, and there is no evidence of spoofing in the email headers. All links in the email link directly to apple.com support info on the official site. I'm including this because I found five other instances of this problem on the discussion site, none of which were resolved successfully, and where the primary suggestion was that it was "phishing." This is clearly not phishing based on the level of detail presented and the lack of any malicious links.


I looked at my payment method and the card on file is in good standing with over a year and a half until expiration. When I went to the App Store settings and viewed my account info, there was no annotation that it needed updating. I went and reviewed the info and saved it (with no changes) just to see if that fixes the problem. Don't know yet until I'm billed.


The email looks official:

"Dear [accurate name], On [normal billing date] you are scheduled to be charged [regular recurring charge] for iCloud+ with [accurate plan sizing] of storage, but there is a problem with your payment information.

Please update your payment information as soon as possible. If we cannot successfully charge your account, it will be downgraded to the free 5 GB plan and your service may be affected."


I am very concerned I will lose data if this is a glitch in the payment system. What should I do to verify that things are correct? Thanks!

Posted on Dec 30, 2023 03:50 PM

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Posted on Dec 31, 2023 10:23 AM

Hundreds of people are posting they have the same issue. It's an Apple problem and you can't remove the card and re-add it because it'll result in the same problem.

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3 replies

Dec 30, 2023 04:01 PM in response to rholmes777

Hello, I’m sorry to hear you are having this issue, it can be very frustrating.


Have you tried getting in touch directly with Apple Support? If not, you might have an easier time with someone who has more access to your data than those on this community. If they can’t answer your question, I don’t really know what to tell you, but one thing you could try is adding money to your Apple Account Balance. Apple subscriptions always charge your account balance first, so if you are able to add money successfully, you should be good to go.


To do so, open the App Store, tap your Apple ID photo, then tap Add Money to Account.


Hopefully this helps you, don’t hesitate to reach out with further questions! 😁🙏🏻

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iCloud+: "there is a problem with your payment information" but my card is valid for another year.

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