iPad keeps turning off after IOS 17 update

My iPad Air (5th Generation) keeps turning off/restarting (especially once it’s locked) after I have updated the software to IOS 17. I’ve tried updating to the latest update available, even erased and reset the iPad but still the problem exists. Anyone having the same problem?

Posted on Dec 29, 2023 4:10 AM

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2 replies

Dec 29, 2023 4:54 AM in response to reenofrombethlehem

Three basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, it might be a hardware (digitizer? other internal component?) failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Apr 17, 2024 9:49 AM in response to ProustGiulio

I went to the local Apple Genius Bar with my Boot Looping Ipad Pro since I updated to ios update 17.4.1. The lady linked mine to a Mac laptop and installed the ios update 17.4.1 version ending 237. After it installed she suggested I should create a new Apple ID which I did complete. Next she ran a complete diagnostic test of my Ipad hardware which passed with no problems highlighted. I came home and completed setting up the Ipad. It all seemed ok until back came the random switching off followed by a reboot again and again and again. This time I didnot download any previous backups stored on Icloud. This is making me consider changing to a Samsung Tablet.

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iPad keeps turning off after IOS 17 update

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