‼️After Shut Down, iPad Pro restarts again. Can’t completely shut it down after 17.0.2 update

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Level 1

11 points

‼️After Shut Down, iPad Pro restarts again. Can’t completely shut it down after 17.0.2 update

I have 3 newer iPads, all updated to iPadOS 17.0.2 (21A351), and when I shut them down, they restart within a minute. I have forced-restart, tried turning off, and still doesn’t fix the issue. (They are fully charged) This happens to all 3 of my iPads. Until the update, this never was a problem.

Also, my iPhone 14 Pro Max is updated to 17.0.2, but does NOT have this problem.

Please help

iPad Pro (12.9-inch) (6th generation)

iPadOS 17.0.2 (21A351)

iPad Pro, iPadOS 13

Posted on Oct 2, 2023 03:57 PM

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Answer 1

Top-ranking reply

AKlep

Level 1

8 points

Nov 23, 2023 07:06 AM in response to Missy5937

Unplugging worked. Thank you!

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Answer 2

Missy5937

Community Specialist

Oct 4, 2023 02:41 PM in response to sunsluv

Hello sunsluv,

Thanks for posting in the Apple Support Communities.

When your devices are being shutdown, do you see any error messages, or does anything appear on your screen? To clarify, are the devices connected to a power source when you're attempting to power them off? If they are, you will need to disconnect them. While they are disconnected from your charger, try powering off to see if it works.

Best regards.

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Answer 3

May 27, 2024 06:27 PM in response to sunsluv

I have the exact same issue… how did you fix it?

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‼️After Shut Down, iPad Pro restarts again. Can’t completely shut it down after 17.0.2 update

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