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Hi
I have Iphone 12 pro max with IOS update to 17.2.1
I didn't change the battery at all but my phone gave me the " unable to determine if your iphone battery is a genuine Apple part ... " error , my device wont charge and it turn off and on constantly and the battery percentage is on 1 percent .
I don't know what happened please tell me what to do
iPhone 12 Pro Max, iOS 17
Hi, if you have not done this already you could try a restart. In quick succession press Volume Up, Volume Down, then press and hold the Start Button, continue to hold while the screen goes blank then release when you see the Apple Logo.
This may help you --> Genuine Parts Camera Battery Display - Re… - Apple Community
Your battery has failed and will need to be replaced. Make an appointment at the Genius Bar to have it repaired.
Genius Bar Reservation and Apple Support Options - Apple
thank you but it didn't help
thank you but it didn't help
Battery Not Genuine error
