Can’t import photos from iPhone 11 to windows 10

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Level 1

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Can’t import photos from iPhone 11 to windows 10

I am trying to import my photos onto my PC. My phone, iTunes, and Photos app are updated. When I attempt to import from file explorer I get error message “no photos or videos detected.” When I attempt with Windows Photos app following microsoft’s instructions AND “fixes” posted in apple support forums it still doesn’t work. I have 9,000 photos and Windows Photos is only importing 6. I have tried every fix posted in threads, changing to “most compatible.” One fix said to open “Apple iPhone” from devices and import from there but when I open it I get “this folder is empty.” I have upgraded my phone by trade-in, I HAVE to import these photos before I factory reset it and send it back. I’m going to lose years of photos because of this bug. If I didn’t literally just upgrade I would be in verizon picking out a samsung. This is INCREDIBLY frustrating.

iPhone 6s, iOS 12

Posted on Dec 26, 2023 04:38 PM

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Answer 1

turingtest2

Level 10

277,705 points

Dec 31, 2023 05:06 AM in response to erinquin

Use File Explorer to drill down into the DCIM folders and copy off data in batches. Windows Explorer may quit copying if there are files that it cannot access so you may need to check what has been copied so far before selecting more.

The approach I take is to use the search tool in the DCIM folder, where *.* should show all files. Sort by date created. Copy off in blocks, then delete old images you no longer want to keep on the phone. I copy off my photos into folders broken down by year and then month. E.g. 2023 and then 2023-12. Once you've copied off everything that is currently on the device you should be able to more easily copy off only the new images next time.

tt2

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Can’t import photos from iPhone 11 to windows 10

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