PC cannot detect iPhone 15 Pro Max

Hi all, is anyone having the same issue of your PC unable to detect your iPhone 15 Pro Max?


Previously I was using iPhone 11 Pro and it can be detected as an external hard drive and in iTunes but not with this new phone. It just shows charging but not appearing as an external hard drive


So these are the following I've tried including all the options provided by Apple Support:


1) PC updated

2) iPhone latest software ver.

3) Tried various USB A to USB C cable

4) Tried all other USB A ports on my PC

5) Removed all devices connected to my PC

6) Restarted iPhone, Restarted PC


Weirdly when I headed down to the physical Apple Store, the MacBook was able to detect my phone. I came back home to try with my wife's macbook too and used the original USB C cable that came in the box and it can be detected. But when I used an adaptor to try connecting other USB A to USB C cables, it can't be detected by the Macbook. Seems like only direct USB C to USB C cable can be detected.



iPhone 15 Pro Max, iOS 17

Posted on Dec 25, 2023 03:12 AM

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Mar 14, 2024 01:42 AM in response to Xaster00

I am trying to connect my iphone 15 pro max via the type C cable (provided with the iphone) to a type C port on the CPU and my computer still doesn't detect my iphone. It doesn't even charge whereas when I connect my samsung phone, the computer recognizes the device via the same type C cable provided by iphone.


How do I connect my iphone? I want to install some custom ringtones and apparently doing it via iTunes is the only option available.

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PC cannot detect iPhone 15 Pro Max

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