Can't select my Library in the new Apple TV Menu

Question

Level 1

10 points

Can't select my Library in the new Apple TV Menu

After TVOS updated to the latest, adding the swipe menu feature, I can no longer access any my purchases. When I select and click on "library" or "shop" the Apple TV just fails to respond. I'm currently left with pulling up a movie on my iPad and air playing it to my Apple TV to watch the content I've purchased. Frustrating as **** when this happens right at the holidays when everyone one wants to watch old movies or buy new ones.

Apple TV 4K (3rd generation)

Posted on Dec 23, 2023 6:45 PM

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Answer 1

Vancouver22

Level 8

37,448 points

Jan 5, 2024 4:38 PM in response to BritishPaul

Restart, not “reset”.

To locate movie deals:

In the Apple TV App, swipe or click left to bring up the side menu and select Store - swipe right to exit the menu, then scroll down a bit to see the deals.

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Answer 2

Jan 5, 2024 9:19 AM in response to Vancouver22

Resetting Apple TV works but the issue returns constantly. Everyone is having the same issue. Apple clearly launched this massive change without properly testing the environment. It was fine before the change. Now you can’t locate movie deals in addition to all the library selection problems.

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