How to delete a deceased family member's Apple account?

My mom passed on 12/13/23 and I was not set up as her legacy. How do I delete her account?



[Re-Titled by Moderator]


Windows, Windows 10

Posted on Dec 21, 2023 12:44 PM

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8 replies

Dec 21, 2023 02:49 PM in response to Nana67okla

Legal - iCloud - Apple

IV. D. Upon receipt of a copy of a death certificate your [deceased relative's] Account may be terminated and all content within your [their] Account deleted. Contact iCloud Support at iCloud - Official Apple Support for further assistance.


Alternatively, for information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member's Apple account - Apple Support


Jul 8, 2024 09:51 AM in response to saminu288

Nobody on this forum has that information or access to it. We do not work for Apple. Contact Apple and see if they can help.


Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support



Jul 6, 2024 04:45 PM in response to Nana67okla

I lost my son during his national youth service in Nigeria but his iPhone 13 Pro Max nobody can operate it because of his Apple ID and iCloud password, please how can I go about it so as to remove the id and iCloud password, I have his death certificates, valid receipt of purchase and if there’s other documents required I can get it. Please assist me so that the phone will not be useless

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