iphone wont play videos

Hi everyone,


suddenly today my phone refuses to play videos. When I get one sent to me (or if I send to people and click it) I open the video but it’s black. I can see the video strip at the bottom but I can’t fast forward through it to make the video move or play.


I also can’t play videos in my camera roll either. If I send them to WhatsApp they work, if I restart my phone it works for about 1-2 minutes and then stops working again unless I restart.


can anyone shed light on this? The searches I’ve done show very different video playing issues but nothing like this.

Posted on Dec 19, 2023 08:44 PM

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2 replies

Dec 19, 2023 10:32 PM in response to AZahriya

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



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iphone wont play videos

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