Not receiving WhatsApp notifications when Lock Screen

  • iPhone 13
  • IOS 17.2
  • Whatsapp Version 23.25.80


Settings:

  • Notification in WhatsApp app (On)
  • Notification for WhatsApp in Settings (On)
  • Notification on Lock Screen (Default)
  • Background App Refresh (On)
  • Do not disturb (Off)
  • Low power mode (Off)


What I did:

  • Phone reset (Done)
  • Reinstall App (Done)


Network:

  • WiFi connection well (Tested 100Mbps)
  • Data connection well (5G tester 500Mbps)


After done all those steps, I still not receiving WhatsApp notification while Lock Screen (WhatsApp only). So can anyone tell me what’s the problem and how to fix it?

iPhone 13

Posted on Dec 14, 2023 3:11 AM

Reply
12 replies

Dec 14, 2023 8:13 AM in response to Ingo2711

Notification: Show Preview (When Unlocked)


Scrolling down to Whatsapp:


In WhatsApp Notification Settings:


As you can see, everything has turn on but still can't receive notification while lock screen.


I've check every setting with my other iPhone, they are same but don't know why it just can't receive the message when it is lock.

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Not receiving WhatsApp notifications when Lock Screen

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